Just make sure you read through the release notes of the version, they basically give you a "hint" as to what to look out for. On User Configuration page select the end user ( uccx_admin) we have created in step 3.
These users will be created automatically on CUCM.Ĭhoose the desired language and click Next. Besides that we need to provide the name prefix for RmCm subsystem users. RmCm Subsystem section should also have IP address listed like shown on the picture below. These users will be created automatically on CUCM. Besides that we need to provide the name prefix for telephony subsystem users. Unified CM Telephony Subsystem section should also have IP address listed like shown on the picture below. This page contains some CUCM related configuration.ĪXL Service Provider Configuration section should already have the IP address of your CUCM and axl_admin credentials filled in: This web page should show that all components have been activated. You will be able to upload the valid license file later. Once the file has been validated click Next. It will take the server up to 5 minutes to add the demo license, so be patient. Accept Demo LicenseĬlick Next to accept 60 days Premium demo license. First you will have to enter IP address of CUCM and credentials of AXL enabled user like shown below: 5. Configure IP of CUCM and AXL admin on UCCX Go to Cisco Unified CM Administration->User Management ->End User and create a new end user (I named it uccx_admin). Now go to Cisco Unified CM Administration->User Management-Application UserĬreate a new application user (I named it axl_admin) and assign the previously created Access Control Group (in my case AXL_ACG) to it. Go to Cisco Unified CM Administration->User Management->User Settings->Access Control GroupĬreate a new Access Control Group and add Standard AXL API Access role to it. Now we need to create an application user with Standard AXL API Access role. Go to Cisco Unified Serviceability -> Service activation and make sure Cisco AXL Web Service is activated. The process will be similar for other software versions as well. In this article we will go through the integration process of UCCX (Cisco Unified Contact Center Express) 11.5 with CUCM (Cisco Unified Communications Manager) 11.5.
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